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Have a Question?

FAQ's

You've Got Questions, We've Got Answers

frequently asked questions

Service Areas and Delivery
Do you deliver?
YES! We are proud to say that we deliver to New York/New Jersey Metro area (Manhattan, Brooklyn, Hoboken, Jersey City, Queens and parts of up state NY and western NJ) every Sunday. Plans to expand delivery to other areas in New York and New Jersey are always in the works, so if you have questions about if we deliver in your area, please email us at info@smushedorganics.com! 

What day is delivery?
Delivery occurs every Sunday. All orders arrive in a box with insulation and ice packs to keep the baby food cool if you aren't at home when your order arrives.

About Smushed Organics Food
What ingredients are in your food?
Smushed Organics baby food is only made with the ingredients in the name of the baby food puree – that’s it! No added fillers or preservatives. Textured flavors include grains such as quinoa, brown rice, barley, amaranth, and rolled oats. Currently, none of our puree combinations include meat protein.

What’s the difference in the Smooth option and the Textured option?
The Textured option contains grains for more texture such as quinoa, brown rice, rolled oats, and the Smooth option does not.

Are packages customizable?
Customizing flavors is not available at this time. Customers may choose from the two package options – Classic or Little Explorer. Classic packs have classic purees that do not change. The Little Explorer pack changes weekly. The Little Explorer pack menu for this week and next week is always available on our Menu page, and you are welcome to skip a week or switch to the Classic pack if there is a puree combination you prefer your baby not to eat.

What should I do with the jars, ice packs, and box?
You can either keep them / recycle them on your own or recycle them through the Smushed Organics Recycle/Reuse Program. If you choose to participate in our Recycle/Reuse program, simply rinse out the jars and place them back in your delivery box with the ice packs and replace the label with the return label provided. We will pick up your old packaging when we drop off  your new order at delivery. Once we receive your old packaging, we will send you a thank you refund for participating - $7 for orders of six jars and $10 for orders of twelve jars.

What is the shelf life of your baby food?
Because we are creating fresh homemade baby food, refrigerator life is about 5 days depending on the temperature of your fridge. If you think it won't be eaten during this timeframe, please transfer the baby food into a freezer safe container and store it in your freezer for up to 2 months. 


Subscription & Account Information
How can I skip a week of meals?
When logged into the My Account page, go to Your Subscriptions on the left side of the page and click the Edit button. Select Skip Next Renewal in the upper right corner to skip the next week’s order. This must be completed before 11:59pm EST the Tuesday of each week to not get a delivery that weekend.

How can I update my subscription package option?
When logged into the My Account page, go to Your Subscriptions on the left side of the page and click the Edit button. Select the package you would like to switch to. This must be completed before 11:59pm EST the Tuesday of each week to update your package option for that weekend.

How do I cancel my account?
When logged into the My Account page, click the Cancel Subscription button on the bottom left of the page to fully cancel your subscription. This must be completed before 11:59pm EST the Tuesday of each week to cancel your subscription before the next renewal charge.

What is the deadline to skip a week of meals or cancel my account?
All renewing orders are submitted by 11:59pm on Tuesday of each week. To cancel or skip for that week, you must update your account by Tuesday night.


Packaging - Jars, Ice Packs, Box
What should I do with the jars, ice packs, and box?
You can either keep them / recycle them on your own or recycle them through the Smushed Organics Recycle/Reuse Program. If you choose to participate in our Recycle/Reuse program, simply rinse out the jars and place them back in your delivery box with the ice packs and replace the label with the return label provided. We will pick up your old packaging when we drop off  your new order at delivery. Once we receive your old packaging, we will send you a thank you refund for participating - $7 for orders of six jars and $10 for orders of twelve jars.

How about when I skip a week?
That’s okay. Just keep your jars until your next order, and we’ll accept the packaging exchange at your next order.

How about when I cancel?
We will be sad, but we understand that cancellations do happen. You can keep the packaging or recycle it through your own means.

Any other questions?
Feel free to contact us, via the form on our home page!

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